8525_email : Cingular 8525 mobile email setup
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The Cingular 8525 is a mobile internet email messaging and website browser device. Yes, it has a phone too - although who would want to use a phone when the entire Internet is available!
The 8525 (and the previous Cingular 8125) provide decent messaging capabilities, both with SMS text messaging as well as full blow POP email access.
However, some irritating quirks and limitations exist in the internal Windows Mobile Outlook software - which can cause baffling error message pop ups and strange behavior. Below are some quick fixes and tips to tame the Mobile Outlook beast within the 8525 mobile pocket PC device.
Cingular forces their Xpress mail personal email service and software. You really don't need it, the 8525 smart phone has the Windows Mobile operating system which includes the Windows Mobile Outlook email client. The Cingular Xpressmail setup is very easy to setup however, so if one is a techno-phone it may be the preferred option.
The Cingular 8525 Mobile Outlook mail client supports both POP3 and IMAP mailboxes. Go to Messaging, tap MENU, tap OPTIONS, tap ADD NEW ACCOUNT. The setup is easy and similar to the desktop Outlook sibling to this mini mobile Outlook software. However, one important fact that is never mentioned by Cingular (or possibly, not known to their idiot support team) - ALL outbound SMTP traffic is BLOCKED on the Cingular GPRS and EDGE wireless internet connection. In order to send outbound email from a regular POP or IMAP mail account, you (or anyone else) have to point the OUTGOING MAIL SERVER to CWMX.COM which is the Cingular wireless SMTP relay. Also under OPTIONS make sure that SSL is off for outgoing mail, and the login to send mail is OFF.
To save time and headaches later, ensure you select the correct format (POP or IMAP) and select a short and meaningful name for each connection (instead of the default POP3) - since these two options CANNOT BE CHANGED AFTERWARDS. Enter the login name and password and check the STORE box, or it will drive you crazy later.
Beware of the CHECK MAIL EVERY X MINUTES option, it drains your battery. This is a mobile device, you really don't need it to pop your mail every few minutes, you can (and should) do a SEND/RECEIVE MAIL by hand when needed. Now here is one of the annoying quirks, you do NOT want to ever go back into the options to edit any of the settings, read why below, so make sure you get it right the first time.
After completing the options setup for the mail account, your 8525 device will ask if you want to download mail. SAY NO! If you have other mail accounts, set them up now, always saying NO to download new mail after each is complete.
There is some weird problem with the Windows Mobile Outlook software, the settings that like you have entered have not actually taken effect yet. Press and HOLD the power button till the phone grumbles about being shut down - say YES. Wait a few seconds till it finally dozes off. Then use the stylus and poke the reboot button (the little hole next to the USB) and wait for the Cingular 8525 to restart.
Now a tip on another quirk. If you set up Mobile Outlook to fetch the ENTIRE MESSAGE, it will DELETE the email from your mail server (which means you can't pick it up from your desktop). Also, if you ask it to only fetch HEADERS and put a small value in the size of message to fetch (2K by default), and later you tap the FETCH ENTIRE MESSAGE option it will delete that message from the mail server after fetching it. The workaround is to say FETCH HEADERS ONLY, and put a huge size 999K. This will fetch the entire message without deleting it.
Before you can pick up mail - yet another bug has to be squashed in the 8525 email Outlook client. Send an email to yourself on your desktop PC. If no mail is found the first time, mobile Outlook will constantly give "Messages could not be downloaded" errors. Finally, go to Messaging on your Cingular 8525 mobile PDA device and tap MENU, tap SEND RECEIVE MAIL on the pocket PC. With any luck, your initial test email will be picked up. Repeat for all mail accounts setup on the 8525 phone. Once you (or anyone else) can receive email, try sending an email outbound.
If you get mail errors, go into the OPTIONS and tap the mail account, ensure all settings and passwords are correct, then save, power off, reboot and try again. It will eventually work, so be patient with it!
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